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Picnicbasket.com Shipping Policies

Shipping Times
Our goal is to process all orders within 1 business day of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM EST). If your order is placed on a weekend or holiday your order will be processed and shipped the next business day. Subject to availability. In the event the products you ordered are drop shipped from their manufacturers/producers shipping times may vary. For an estimate on how long it will take to ship your order please call 1-800-946-3788 or check the shipping information on the product detail page.

For an estimated shipping times by brand please see chart below:

Brand Shipping Times Method Transit Time
Sutherland Baskets 1 Business Day UPS View Transit Map
Picnic & Beyond 1-2 Business Days UPS View Transit Map
Picnic Time 1-2 Business Days UPS View Transit Map
Picnic at Ascot 1-2 Business Days UPS View Transit Map


Tracking Information
All orders shipped are trackable. Customers will receive tracking information of shipped orders directly by email from Picnicbasket.com on the day after shipment. To track your order click here. To request your tracking # click here.

Shipping Methods
All orders are shipped UPS Ground, unless otherwise specified by customer. Depending on destination, please allow 4-7 business days for shipping. UPS Next Day Air, Second Day Air, and Three Day Select are available, if orders are needed quickly, for an additional fee. For an expedited shipping quote, please call 1-800-946-3788. Next Day Air orders shipped on Friday will arrive on Monday. Saturday and Sunday are not considered "days" when using expedited shipping.

APO/FPO & P.O. Box Addresses
Shipping charges/times for APO/FPO & P.O. Box Addresses vary greatly. Please send us an email or call 1-800-946-3788 with the items that you are interested in buying, the address. ForFor APO/FPO & P.O. Box addresses, all orders will be shipped via USPS only (Expedited and Express ship methods are currently not available for APO/FPO & P.O. Box addresses). Standard delivery timeframe do not apply to APO/FPO & P.O. Box shipments. We can NOT guarantee shipments to APO/FPO & P.O. Box addresses. Any delays in time, damages or lost packages will have to be handles directly with USPS by the customer. Not all products are available for shipping to APO/FPO & P.O. Box Addresses, please call for more information. To avoid delays and additional fees we suggest shipping your order to a physical address rather than a PO Box.

International Shipping
Shipping charges for International Orders vary greatly. Please send us an email or call 1-800-946-3788 with the items that you are interested in buying, your address, and the destination country. We will email back information on ordering, including shipping and handling charges. We will be happy to answer any questions that you have, so please let us know how we can help you. We can NOT guarantee international shipments. Any delays in time, damages or lost packages will have to be handles directly with USPS by the customer. You may be charged customs/import fees from the destination country prior to delivery. These charges are from the customs department of the country and Picnicbasket.com can NOT be held responsible.

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Customer Service

Monday - Friday 9-5 EST
Toll Free: 1.800.946.3788
Fax: 610-252-7190
Email:
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Picnicbasket.com is a leading retailer of picnic baskets, picnic backpacks, coffee and tea sets, picnic blankets, picnic trolleys, picnic coolers, insulated wine totes and other fine picnic accessories that capture the essence of an active, adventurous and spirited lifestyle. Our extensive catalog features products from only the best in the world such as Picnic Time Picnic Baskets, Sutherland Picnic Baskets, Picnic & Beyond Picnic Baskets, Picnic at Ascot Picnic Baskets and many more.